FAQ's

 Shipping

When will my order be shipped?

A: Processing Time: Once payment is received and verified, your order will be packed and shipped within 1-4 business days (handling time). During the holiday season, processing time can be 5-7 business days. Our business days are Monday-Friday.

 Also, please be advised after your package is picked up from our location, it should arrive in another 1-3 business days. Due to inclement weather and COVID 19, packages can be delayed. For more information, please see the USPS Priority Mail page here.

Shipping Time : 

USA Shipping Time: 1-3 business days (Not including handling time) via USPS Priority Mail.

What shipping company do you use?

A: We use USPS 1-3 day priority shipping with tracking.

What are the shipping rates?

A: The shipping rates are based on the weight and will be provided during checkout.

How long will it take to receive my order?

A: You should receive your order within 5-7 business days from receipt of payment.

During sales like Black Friday or holiday packages, when can I receive my order?

A: We work hard to get packages to you and they may be delayed by a few days.

 Order Issues

What if my soaps come damage, what should I do?

A: You should file a claim with your local post office. However, we do our very best to ensure proper packaging with bubble wrap, bubble mailers, shrink wrap, etc. and we affix a handle with care sticker to each order. Also, contact us via the "Contact Us" page and we will do our best to make things right ASAP!

Please include pictures of the box, damage product, and packing materials it was shipped in. We will send you a replacement item of equal value, pending the item is available.

What if my package is missing?

A: Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Nurture Me Well or the USPS to replace or reimburse for any missing packages. 

If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are better equipped to locate your package.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially.

Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do everything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

 Product Information 

How long can I wait to open and use your Gourmet Soaps?

A: We recommend you use our products within 6-12 months for the best results, as the color and fragrances may begin to fade after that amount of time. However, our soaps will still get you clean after the fragrance and colors are long gone!

What makes handcrafted soap different from store-bought/commercial soap?

A: Most store-bought (commercial) soap are not soap, but are in fact detergent and strips all natural oils and dirt from the skin. In addition, it is made in a lab with harsh chemicals. Our soaps are made with skin-loving ingredients that you can pronounce and doesn't strip your skin of its natural oils.

I have a nut allergy, are your products safe for me?

A: Those allergic to tree nuts should not use products containing Shea Butter, not all of our products do. Please check our ingredients on each product page for a detailed ingredients lists before purchasing.

Is your soap made with lye?

A: Yes, all true soap is made with lye. However, the lye water and oils used in our soaps have undergone a chemical process called "saponification," after this change, lye is no longer present in the soap.

How long does it take to make soap?

A: It takes thirty minutes to one hour depending on the batch size to make soap. Then, another day or two to unmold and cut into bars. After that, the bars need to cure for 4-6 weeks using the cold processed method of soap making.

Does your soap contain glycerin?

A: Yes, glycerin is a natural byproduct of the saponification process.

Can I use any of the products internally?

A: No, all products are for external use only.

Do your products help with eczema, rashes, wrinkles, cracked skin, etc.?

A: According to the FDA, we cannot substantiate any claim like this, nor would we feel comfortable doing so if we could. The most we would say is "it has been said that such product/ingredient can xyz..." However, you are free to do any research you wish into our products and its ingredients, but the short answer to your question is no.

Are your products organic?

A: We buy raw organic materials when we can, but none of our products are 100% organic. 

Ordering and Payment Information

 What forms of payment do you accept?

A: We accept all major credit and debit cards, and Sezzle. NO COD's or checks.

What is Sezzle?

A. Sezzle is a program that allows you to make 4 interest-free payments on purchases over a 6-week period.

I don't see Sezzle listed as a payment option. What do I do?

A. To checkout using Sezzle, please follow these instructions:

From your shopping cart, select checkout and complete the information section. Either log in to your account or enter the shipping information.

Continue to the shipping section. Priority mail is preselected.

Continue to the payment section once there, select Sezzle and "complete order."

You will be redirected to the Sezzle website. After entering your information, click "complete order."

I entered the wrong address at checkout. How can I change it?

A. Address changes are allowed up to 24 hours after the order has been submitted (please contact us via "the contact us page"). No changes will be allowed after 24 hours.

What's your return policy?

A: We don't offer returns because our products are handmade. For safety and hygiene reasons our merchandise cannot be restocked or resold so we do not accept returns. 

In addition, once your order is placed, we can't accept any changes or cancellations. All sales are final.

I did not enter my discount code at checkout. Can you adjust my order?

A. Unfortunately, adjustments cannot be made after the order has been submitted.

Why is my discount not being applied to my entire order?

A. Discounts/coupons are not valid on sale/discounted items, samples, sets, packages, limited edition items, and bulk items/orders. If your order contains any of these items, the discount will not be applied.